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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-17-2024 04:08 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

Every other time I scan using HP Smart, over my own wifi private network with the latest version of Windows 11, I get a blank page even though my documents are loaded properly in the ADF ("Document Loaded").  Once I go back to "Preview" and respond yes to the system asking me if I want to delete the page without saving, I can then hit the scan button again and the scan works perfectly.  This process repeats with each new scan, even if it immediately follows the previous one.  Thoughts?  Note:  I've confirmed my drivers are up-to-date, cleaned the ADF, reloaded HP Smart, unplugged the printer for more than 2 minutes, changing the polarity of the electricity (turned power plug upside down), and restarted my computer.

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