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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-28-2018 09:01 AM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: Microsoft Windows 7 (32-bit)

I am suddenly unable to wirelessly scan to my printer.  I have uninstalled and reinstalled the software twice.  When I go to scan to my computer, my computer is listed and I can selected.  However, after I click "Start Scan" I get a message that says "The scan could not be completed.  Make sure the computer is connected to the printer and then try again."  I have run the Scan Doctor several times and nothing has come up.  I have triple-checked that my computer is enabled to receive scans.  I've checked the internet connection - all is good.  Not sure why it's not connected.

18 people had the same question
3 REPLIES 3

‎03-28-2018 09:07 AM

HP Recommended

Hi,

 

Are you able to print wirelessly?

 

Also check the connection between printer and computer..

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
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1 person found this reply helpful
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‎03-28-2018 09:14 AM

HP Recommended

Yes, I can print from my computer.  Seems I can do literally anything except scan from the printer to my computer.

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‎03-28-2018 10:11 AM

HP Recommended

Hi,

 

Please refer document below and follow the steps from the document.

 

https://support.hp.com/in-en/document/c00040499

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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