Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Envy 7640 don't scan with MacOs Catalina 10.15.6

HP Recommended
Macbook Pro
macOS 10.15 Catalina

I have 2 macbook Pro and I can no longer scan on my Envy 7640 printer.
I have an error message on one macbook and "looking for scan" on the other.
I reset the drivers and reinstalled it but nothing or done.
Does anyone have a solution?
Thanks in advance.

HP Support Agent
HP Support Agent
14,242 14,208 1,161 1,280
Message 2 of 2
Flag Post
HP Recommended

Hi @RobinFR,


I'd like to help!


Try updating mac and printer firmware


To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac


Uninstall HP Easy Start

  • Click on the Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
  • Click on Continue to uninstall the software.
  • When prompted for password, type in your system password
  • You can also uninstall by opening HP Easy Start.


 Download HP Easy Start and install the printer.

You can also install the HP Smart App and print and scan using the app.


You may also add the AirPrint printer to the Mac printer queue


Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
  2. Check if your printer name displays in the Printers list, and then do one of the following steps.
    • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
  3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.
  4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation