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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-28-2023 10:46 AM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: Other

I have a HP Jet 8020 Printer, which is completely set up and ready to use!.  With the little exception of............ I want set up my printer to scan and email.  When I  go to the home screen  I press scan, then email.  I press ":my  account is not listed."  and I continue.  A screen comes up with line 1) Email.  Line 2) Pin. I enter my email address.  After I have completed entering my email address I do not know what key stroke to use to get to the next step.  I know this is something simple that I am missing.  Any help will be greatly appreciated!  With thank!  Jan

Category:
4 REPLIES 4

‎03-01-2023 04:54 AM

HP Recommended

Hi @BeastyBeauty,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document here and see how it goes. 

You may also, refer to this document here. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎03-01-2023 08:44 AM

HP Recommended

I have a very simple printer scan/fax set up problem that I have been trying to resolve for two days.  Is there an 800 number for Customer Service at HP that I could call to speak to someone live? 

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‎03-01-2023 09:52 AM

HP Recommended

Hi @BeastyBeauty,

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎03-23-2023 08:31 AM - edited ‎03-23-2023 08:32 AM

HP Recommended

I had previously set up other emails and yet I am having trouble now adding my new email address to use to send my scans. Can I get help @elohi_NR?

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