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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-21-2022 08:13 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP Laptop won't connect to Envy printer 7955e to scan. Printer and laptop both connected to wi-fi.

Category:
3 REPLIES 3

‎02-21-2022 11:35 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using HP Smart? Download HP Smart from  Microsoft store and add Printer to the HP Smart.

 

Once added, the printer will be able to scan.

 

This resource (example) will show how it's done:

https://www.youtube.com/watch?v=LfU9ArqFVp4

 

For useful resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhYppImJyO3pFGYQHp0xGgh

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-22-2022 07:22 AM

HP Recommended

new envy 7900 & i-yr-old 15t laptop  EK6091TA. Been using HP computers & printers since 2000. Fixed scan with tech on Case #508-078-0392 last week. He said there was a problem with scanning with from Windows 10 since a Ms update a couple of months ago, so he provided me with the old scan multifunction app, accessible from blue  icon on desktop. That worked until yesterday, when clicking that got "unable to communicate with scanner" and a FIX button for the Print and Scan Doctor. However, P&S Doc doesn't fix. Would help if I could get another Case # I think.

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‎02-24-2022 06:00 PM

HP Recommended

You obviously didn't read what I wrote about the situation in detail. You just proposed some standard approaches that I had taken a while ago and that didn't work, including HPSmart. So no, you didn't help.

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