HP Laser Jet Pro MFP m127 easy scan error document was stopped

[jam511]

I have been using Easy Scan for a few years on my HP laser jet MFP m127. It has worked fine until about 2 weeks ago. Now I get this error -

Also, the printer will no longer copy--it makes a click sound and stops.

It does still print wirelessly.

Can anyone explain what has changed recently to cause these errors. I have tried all the usual fixes with no help. I have seen a number of posts online reporting the same error. Could this be a problem with Mac driver package?

All help appreciated.

Regards.

[sandytechy20]

@jam511 

Welcome to the HP support community.

I understand that you are getting a scanning error, I am glad to assist you.

Uninstall and reinstall the printer to fix the issue

Here is the link to download the printer driver:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[jam511]

Link to printer driver returns 'Forbidden Page'.

I reinstalled printer. Same result as before.

Is the driver you tried to send me a new driver?

Thanks.

[sandytechy20]

@jam511 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers