HP LaserJet Pro MFP M127fw feed jam message with no jam

[Jim451]

1) Try to copy from the ADF tray, error message come up "Paper Jam, Clear and Press OK". 2) Open the top compartments, there is no jam. Close. 3) Turn off printer. Unplug for 60 seconds. Plug back in and turn on. Try 1) again, same error message. 4) Downloaded newest firmware, following directions. Try 1) again, same error message. 5) open ADF compartments, clean rollers and pickup pad. Try 1) again, same error. Please advise.

[Jay_G24]

Hi @Jim451,

I'd like to help!

Try the below suggestions -

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the instructions for the next area until the jam is located.

• Clear jammed paper from the input tray
• Clear jammed paper from the output bin
• Clear paper from the document feeder
• Clear jammed paper from the toner cartridge access area

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

   For instructions refer to-Paper Jam Error

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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