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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-13-2022 02:49 PM

HP Recommended

I cannot scan to email, I use AOL for my emails so I've set my SMTP to the smtp server for AOL and used port 465. I have selected always use SSL and server does not need authentication. If i run a test i get this message -

SMTP email server error. The server might be down or busy. Try again later.

Click "OK" to go back.

What am i doing wrong?

Category:
1 person had the same question
3 REPLIES 3

‎01-13-2022 04:23 PM - last edited on ‎01-13-2022 04:52 PM by Moderator

HP Recommended

@MancBill 

 

AOL may help you to solve this.  Looks like your setup was right

 

             https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

 

Regards.

BH
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1 person found this reply helpful
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‎01-15-2022 12:40 PM - last edited on ‎01-15-2022 02:11 PM by Moderator

HP Recommended

I have resolved the issue, it was a security setting with the gmail account i was using, in effect i had to select a lower security setting, i hope this helps anyone out there.

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‎01-18-2022 05:09 AM

HP Recommended

II have the same error, no matter what email provider I try.

 

It worked fine for months, but 3 days ago is stopped working.

 

I urgently need help

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