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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-27-2022 01:01 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

HP OfficeJet Pro 8710 won't copy.  Scans and prints fine, with the current HP driver for Windows 11 (just downloaded and re-installed - dated November 2021).  Worked fine under Windows 10.  When I load a document into the feeder (or put it on the platen) and select copy document, it responds "Copy does not support Envelope #10.  Load supported size of paper in the tray.  The tray has 8.5 x 11 loaded in it, and it prints fine onto that paper.  How do I make it copy?  

Category:
5 REPLIES 5

‎02-12-2022 05:32 AM

HP Recommended

@McMinnvilleGary

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎02-12-2022 09:17 AM

HP Recommended

Thank you Betty.  I had downloaded the current driver (November 2021), which made everything work except copy.  I called HP Support, and after an hour of trying various things, he finally had me push on the back arrow 4? times (even when it wasn't showing) to do a hard reset.  That worked.

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‎02-18-2022 12:51 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Have a nice day and stay safe!:)


I am an HP Employee

1 person found this reply helpful
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‎02-18-2022 09:46 AM

HP Recommended

Thanks!

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‎02-18-2022 02:28 PM

HP Recommended

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we did reply to you!

 

Thanks!


I am an HP Employee

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