HP Officejet Pro 7740 - Scanning Problem

[dfconstruct]

The printer will not let me scan

[Raj1788]

@dfconstruct

Dod you get any error message while scanning?

Is the copy working fine?

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768... for Resolving Copy Problems.

If the copy is working fine, follow the below instruction.

Make sure the scan to computer is enabled.

To enable scan to computer, try the steps below:

1: Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.

2: Click Scanner Actions, and then click Manage Scan to Computer.

3: Click Enable to activate the scan to computer option.

Try to scan.

Use HP Print and Scan Doctor to check scan issue.

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to scan.

Delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-... to download and install the Full Feature Software and Drivers.

Try to scan.

Keep me posted, how it goes!

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Thank you for joining the HP Community.

Have a great day!

Cheers:)