HP Smart App for MacBook Air

[tallen261]

Suddenly, the HP Smart App doesn’t work. It seems caught in a loop at logon (message says look to another browser window which doesn’t exist). I’ve used this app for quite a while now so I’m very surprised. It is clearly broken, rendering my scanner useless. I’ve tried re-installing the app, but then login is a problem. Very frustrating...anyone have any ideas?

[Kumar0307]

@tallen261, Welcome to the HP Support Community! I’m here to help.

I understand the HP Smart app crashes. I see that you have already tried all the necessary steps to resolve the issue.

To assist you better, did you download this app from the App Store?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Kindly check for any updates for this app in App Store.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Did you try reinstalling the app from the App Store?

Meanwhile, you may use the HP Easy Scan app to scan from the Mac.

Hope this helps! Let me know how it goes. 

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Have a great day!