HP inkjet 4500 has a new ink cartridge, it was copying and then stopped copying

[Sunshineandmoon]

I bought a new ink cartridge for my copier,  it was working fine, and now just won't copy

[Alden4]

Hi @Sunshineandmoon,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Inkjet 4500 was working fine with a new ink cartridge and then suddenly stopped copying, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem.

• Check for Error Messages: Look for any error messages or lights on the printer display. This can provide valuable information about what might be wrong.
• Inspect the Ink Cartridge: Ensure that the new ink cartridge is installed correctly and securely. Sometimes, a cartridge may not be seated properly, leading to printing issues.
• Verify Ink Levels: Check the ink levels to make sure that the new cartridge has enough ink. Some printers may not function if the ink levels are too low.
• Perform a Test Print: Use the printer's built-in test print function to determine if the issue is specific to copying or if it's a broader problem. If test prints fail as well, it could indicate a general printing problem.
• Restart the Printer: Power off the printer, wait for a few seconds, and then power it back on. This simple step can sometimes resolve temporary glitches.
• Update or Reinstall Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. If not, visit the HP website to download and install the latest drivers.
• Check for Paper Jams: Inspect the printer for any paper jams or obstructions. Even a small piece of paper stuck in the printer can disrupt its functionality.
• Reset the Printer: Some printers have a reset function. Refer to your printer's manual for instructions on how to perform a reset.
• Check for Firmware Updates: Ensure that your printer's firmware is up to date. Visit the HP support website to check for and install any available firmware updates.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Sunshineandmoon]

Thank you for the information I do appreciate it. I called Staples, and they say sometimes the ink cartridges are defective, so they are going to let me exchange it for another one. Thank you so much for your help

[Alden4]

Hi @Sunshineandmoon,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4
HP Support