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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-07-2019 10:58 AM

HP Recommended

I have NOT found a way to FIX it, I have found a way to work around the issue (for my applications); scan to a USB stick.

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‎10-12-2019 07:26 PM

HP Recommended

So what’s the default preboot password and/or how do you reset it? I noticed that the cmos battery is soldered to the board. Why on earth did they do that? Are we expected to throw it away when a little coin battery does dead?

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‎10-13-2019 01:38 PM

HP Recommended

Hi zcw100 (?),

Let me know if you ever find out what that preboot password is or how to reset it. 😮

 

"CMOS"/lithium batteries, from a lifetime of use design standpoint, should be screwed down to a board or replaced with another cheap form of non volatile memory (EEPROM, SD Card, etc.) . Older battery backed electronics designed to last less than 10 years will have a battery soldered onto it.

 

That battery issue. . . that password issue. . . they are probably intentionally planned obsolescence.

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‎10-13-2019 01:58 PM

HP Recommended

I've never seen one of these soldered onto a motherboard and I've had to replace several in various computers. I'll let you know if I ever figure out the password issue. I've seen some people suggest 1234567812345678

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‎10-14-2019 04:44 PM

HP Recommended

Ok, I think I've got it. Try 09850011

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‎10-14-2019 10:30 PM

HP Recommended

Hi Again Zcw100,

Before I give it a go (at least an hours worth of hardware and setting changes need to be made, and the possible complete loss of the system), how/where did you obtain this information?

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‎10-15-2019 07:04 AM

HP Recommended

HP 8500 fn1 Service Manual https://www.laserpros.com/img/manuals/hp-manuals/hp-scanjet-enterprise-8500-service-manual.pdf

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