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11-21-2020 01:47 PM
I’m not able to scan double-sided with HP Smart. I can scan double sided with the web services, however I dont have the option for legal size. I know the printer has the capability, but for some reason HP is inept in enabling double sided scanning on iOS or iPadOS? This is ridiculous for a Office Pro printer.
Anyone know a solution? I have seen many posts about this problems, but HP is ignoring everyone.
11-21-2020 03:04 PM - edited 11-24-2020 09:23 AM
Edits - Withdraw the suggestion to use PC / Mac - remove examples
- The printer can do this using the Full Feature Software or the HP Smart application on the computer (PC or Mac).
- The HP Smart Mobile application cannot do this, else the option would be available.
- Webscan (accessed via the Embedded Web Server (EWS)) does not do this - the largest paper size listed for PDF is A4.
You are likely not getting a response from our volunteer staffed community because the feature you seek is not available in HP Smart Mobile.
There is nothing for us to add to your observation.
HP is aware of the way the mobile application works - and does not work.
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References / Resources
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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11-24-2020 09:09 AM
Why would I use a Mac or PC (I dont own one) when the printer I purchased has all the features. It’s a decision HP made to not allow all the features on iOS and iPadOS devices.
It’s either incompetence or they don’t care. Either way I have a new hobbled printer.
11-24-2020 09:21 AM - edited 11-24-2020 10:08 AM
OK - you are right - I shall withdraw the suggestion for your situation.
Edits - Add examples EWS and EWS > Tray and Paper settings (Officejet Pro 9025)
Maximum ADF scan size (metric)
215 x 355 mm
Maximum ADF scan size (U.S. standard)
8.5 x 14 in
If the option can be made available,
Adjust the Tray and Paper settings using the Embedded Web Server (EWS)
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
Load paper into Tray 2
Try setting the paper size in Tray 2 to the size needed.
EWS is also available in HP Smart Mobile
Example - Embedded Web Server (EWS) > Settings > Preferences > Tray and Paper
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We are a volunteer community workforce dedicated to supporting HP technology.