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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-17-2018 07:33 AM

HP Recommended
Product: Photosmart Plus
Operating System: Microsoft Windows 10 (64-bit)

My scanner works.  But I am scanning photos into my computer and they appear shortened so that tall people looko short, for example.  I want to scan the image in the same proportion as the original photo.

2 REPLIES 2

‎12-17-2018 04:26 PM

HP Recommended

@Caterina1

 

Not sure - much depends on the software.

 

Try the following:

HP Scan Extended – Exceptional free HP scan program:  HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Page Size choices include Auto-Detect (extracts image / document boundary). Download, save, and install to use.

NOTES

  • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
  • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
  • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.

 

The software includes Page Size = Auto Detect Size

 

This allows you to scan the photo(s) on the glass with the boundaries (edges) of the photo(s) detected and automatically applied to the scanned image.

 

General Example - HP Scan Extended - Save as JPEG

HP_Scan_Extended_Shortcut_1HP_Scan_Extended_Shortcut_1

 

More Scanning Software...

NAPS2 -- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

 

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Dragon-Fur

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‎12-20-2018 05:28 AM

HP Recommended

Thanks Dragon-Fur.  I will try this.  I am not with the printer for the next two weeks but will try after the holiday.

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