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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-09-2020 06:07 PM

HP Recommended

How do I scan a document from my HP printer to my HP computer

523 people had the same question
2 REPLIES 2

‎07-10-2020 05:43 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

What's the Printer model?

 

For scan to computer, the HP FULL solution software needs to be installed and then enable the "Scan to Computer" (printer

dependent)

 

Depending on how old the printer is, the HP FULL software solution can be found from the printers support page under "Software- Utility"

 

This example shows how to download the HP FULL software solution:

 

https://www.youtube.com/watch?v=vOazXjhVeIc

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer 
Scan to Computer (New UI) 
How to use "Scan to Computer" properly 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Officejet Pro 8710 | 8720 | 8730 | 8740 Printer Software Install - Part 2
HP Officejet Pro 8710 | 8720 | 8730 | 8740 Printer Software Install - Part 2
youtube.com/watch?v=vOazXjhVeIc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to download and install the full feature software for the HP Officejet Pro 8730, send a Test Print as well as setting the Scan to Computer feature (@ time 5:55) The full featured software
10 people found this reply helpful
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‎05-02-2023 08:30 AM

HP Recommended

Hi community!

 

The links below may also help:

How to scan with an HP printer

Scan a Document or Photo from Your HP Printer to Your PC in Windows 10,11

 

Regards,

SofiaML

I work on behalf of HP.
1 person found this reply helpful
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