Hp app not working

[cclarkin]

Hi, I'm just wondering if anyone else has any issues with scanning. For the past 2 months since app was updated I've been unable to scan through the app it keeps getting me to log in but then that's it, can't get through to support even virtual agent. Uninstalled and reinstalled app but still not working. Printing only works the odd time too

[Elohi_NR]

Hi @cclarkin,

Welcome to the HP Support Community.

I understand that you are facing issues scanning. I'd like to help!

Please follow the steps from the document here and see how it goes.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[cclarkin]

Thank you.  I have tried that but it won't log me into app, it just keeps loading and once I press camera scan in app it's bringing me to log in page and then won't load. I've un installed and re installed apps with no luck

[Elohi_NR]

Hi @cclarkin,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!