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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-14-2022 08:32 PM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Office jet pro 9018e has a paper jam on second page of document during double sided scanning or copying. Document being scanned was folded for letter size envelope like every bill you det in the mail. Does anyone else have the same problem. This is my 4th HP office jet pro 9018e that was replaced because of the same problem. Should I just buy an Epson Workforce Pro. 4740 already?

Category:
1 person had the same question
1 REPLY 1

‎03-09-2022 06:49 AM

HP Recommended

Hi@Randnaka,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing paper jam issues with the HP OfficeJet Pro 9018e All-In-One Printer. I apologize for the Inconvenience. 

 

I have a few recommendations 

  • Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. This link apply to both real and false paper jams.
  • Check inside the printer for any debris that might be causing paper jams. Turn off the printer, and then unplug the power cord from the electrical outlet. Remove any paper from the input tray. Open the rear access door, and then clean the paper feed rollers with a lint-free cloth lightly moistened with filtered water.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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