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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-02-2020 02:59 PM

HP Recommended
Product: HP 8610 all in one
Operating System: macOS 10.14 Mojave

The scanner stops after 1/2 page is auto fed into the computer.  It says

"The Automatic Document Feeder is jammed or cannot pick up paper. Pick up the feed stack, fan through it and replace it in the Document Feeder. For more information, refer to the documentation that came with your device." on the software on the computer.  The printer readout is "scanner lid or document feeder open"  I have tried several remedies and none seem to help.  Any suggestions?

1 REPLY 1

‎04-07-2020 11:33 AM - edited ‎04-07-2020 11:33 AM

HP Recommended

Hi @Harbor1

Welcome to the HP Support Community. I understand the ADF is not working correctly. I'd be happy to assist you. Let us try these steps to resolve this issue: 

 

Make sure there are no obstructions in the path of the document feeder while closing it.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Perform step 1 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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