Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-11-2022 01:29 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I have a new HP Office Jet 9010 Pro series.  I can't scan from the document feeder to my computer unless I use the app.  Why is there a scan button on the printer screen then?  I got this printer specifically because of this feature.  It does seem to work from the app, but I do not want to have to do that every time.  I'm beyond frustrated at this point.  Please help

Category:
6 people had the same question
1 REPLY 1

‎03-01-2022 09:01 PM

HP Recommended

After a few hours of troubleshooting I found a solution. Go to Printers & scanners and click on the HP 9010 Series Printer. In the new Window click on Scanner settings, then on Scanner properties. A new window "Scanners and cameras" will come up. Make sure to click on your 9010 and then Scan Profiles. Edit the profile and select the Feeder as the Source. Save the profile and make it the Default one. That will work, but I am still trying to figure out how to add PDF to that profile. will keep you posted.

 

Regards,

 

JC

 

 

7 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.