I cannot install HP smart on my smartphone (it says 'device not compatible)- How do I scan docs to m

[Doug20]

I cannot install HP smart on my smartphone (it says 'device not compatible)- How do I scan docs to my computer without using the app or computer interface (which is nowhere near the printer?

[Dragon-Fur]

@Doug20 

Welcome to the HP Community --

What you can do depends on your phone - some phones are "smarter" than others.

The printer supports a variety of options.

Printer

Mobile Printing Capability

HP app; Apple AirPrint; Chrome OS; Mopria-certified

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

DeskJet 2800, 2800e series: DeskJet 2820 DeskJet 2821, 2821e DeskJet 2822 DeskJet 2823 DeskJet 2828 DeskJet 2829 DeskJet 2842e DeskJet 2852e DeskJet 2855e

HP Smart app (recommended) Print Anywhere with the HP Smart app HP Print Service Plugin Apple AirPrint Wi-Fi Direct Samsung Print Service Plugin Mopria Print Service

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HP Smart - Mobile

Is your mystery smart phone not supported by the HP Smart application?

It's true that not every phone supports the HP Smart Mobile application.

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

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Printer - Apple Airprint

If the mystery phone is an iPhone that supports Airprint, use app to print.

Check Apple App store for Scan app options supported by your phone's iOS version.

 HP printer setup (Apple AirPrint for iPhone, iPad)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

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 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

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Printer - Android

If the phone supports Mopria, try that app.

 Mopria Print & Scan – Designed for Android

 Print From Android 8 and Higher FAQ

Download / Install the Mopria App for Android

 Google Store > Mopria Print Service App

Troubleshoot printing issues with Mopria Print Service (Android)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2800e All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"