I cannot scan anymore

[JJPH]

It has been working great but now I suddenly cannot scan and the message "general failure" comes up.  I go through on the computer using "HP Scan and Capture".  I have tried unplugging etc but nothing helps.

[HevnLgh · Accepted solution]

Hi @JJPH,

Thanks for stopping by the HP Support Forums! 🙂 I see you are getting a 'general scanner failure' error message on your HP Photosmart 6520. You have tried a reset and using the Scan and Capture app with no success.

Are you able to make a Copy? What happens if you make a Copy, does this same error message pop up?

Please go ahead and run the HP Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

What does the PSDR find? 

I will watch for your reply.

To simply say thanks, click the "Thumbs up" below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. 

[JJPH]

Thank you so much yes running the HP print and scan doctor worked.  All good and thanks a lot.