• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-12-2020 01:37 AM - edited ‎03-12-2020 01:38 AM

HP Recommended
Product: HP LaserJet Pro M1536dnf
Operating System: Microsoft Windows 10 (64-bit)

When installing the program from the official site of HP, there is a problem with installing the program for scanning the HP LaserJet Pro M1536dnf printer. 

https://support.hp.com/ru-ru/drivers/selfservice/HP-LaserJet-M1530-Multifunction-Printer-series/3974...

https://ftp.hp.com/pub/softlib/software13/COL34693/Im-86005-5/hp_M1530_MFP_full_Solution_15188.exe 

8 people had the same question
7 REPLIES 7

‎03-12-2020 02:55 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try this standalone scan software (it may or may not work with your printer):

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-12-2020 06:33 AM

HP Recommended

Unfortunately, the new scanning program interface that you sent does not allow you to work with the HP LaserJet Pro M1536 dnf. The program that you sent to my knowledge only works successfully on HP LaserJet Pro MFP M521dn models.

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-12-2020 06:40 AM

HP Recommended

Hi,

Can you try  to Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/ru-ru/drivers/selfservice/HP-LaserJet-M1530-Multifunction-Printer-series/3974...
3. Install the FULL feature “Saved” software

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-12-2020 07:25 AM

HP Recommended

I already did this on two computers before. I completely deleted the program, saved the program to the computer and started the installation. Unfortunately this does not solve the problem.

Was this reply helpful? Yes No

‎03-12-2020 07:26 PM

HP Recommended

Hi,

 

Not sure why it's not working. 

 

Other alternative would be try using other scan software (not from HP)

 

Vuescan would be a good alternative.

Try a 3rd party software (VueScan):

Overview of VueScan 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-13-2020 12:36 AM

HP Recommended

With third-party programs, scanning works without problems. But the question was to use the official program for scanning from HP.

Was this reply helpful? Yes No

‎05-06-2020 05:54 PM

HP Recommended

I have got the above model of HP printer. Now I want to make my scanner functional and need the right software for this purpose. 

I shall be obliged if I get the same from the HP team.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.