• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-02-2022 02:36 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer

Keep getting message that scanner is unavailable when I try to scan.

Category:
3 REPLIES 3

‎10-20-2022 08:56 AM

HP Recommended

@Deputydog1

 

Welcome to the HP support community.

 

How is the printer connected?

Are you able to print?

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-01-2022 10:37 AM

HP Recommended

Don't worry it will be fixed easily. As sometime it happened that inspite of the scanner on this message is showing. As in the previous week I was scanning important documents of instapro guidance and getting it free. So the scanner was giving me the same massage. The main issue caused due to the old version of the scanner driver. When we update our driver so the issue got fixed. So try to update your scanner driver.

Was this reply helpful? Yes No

‎11-01-2022 10:50 AM

HP Recommended

As sometime it happened. In the previous week I was also receiving the same message when I was scanning the document of instapro. But after alot of wating time I uninstall the driver and installed it again. After that the scanner start proper working. So you could also follow this method may be it also work for you.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.