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‎03-30-2020 09:37 PM

HP Recommended

The screen on the HP Envy 7640 does not recognize my touch to request a copy of a document.  It will not scroll from left to right to offer other options.  It is as if it is asleep or just does not recognize the touch of the finger.  It will print from my computer but no paper documents.  No response.

1 REPLY 1

‎04-04-2020 02:00 AM

HP Recommended

Hi @tmiller001

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Please try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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