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Network error. Check the printer's network connection and try again.

HP Recommended
Officejet 9025
macOS 10.15 Catalina

I just purchased the Officejet  9025 and working on setting up the Scan to Network Folder and keep getting the error message: "Network error. Check the printer's network connection and try again."

 

I am on an iMac running MacOS Big Sur 11.1, and trying to scan to my Synology DS415+.

 

The path is \\IP Address\9025Scans. I tried using various different paths, but the message always comes back with that error. I know the printer is connected because I am in the Setting screen, I can print and I can Scan to email

 

I setup a User in Synology for the printer with a password and told the Setup to Authenticate, but no luck.

 

Anyone have a clue what to do.  I saw another post about a different error and the solution was changing the timezone to GMT, but the users came back and said that that only worked for a short time. HELP

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Time of date on the printer and Synology need to be the same, this is a requirement of most authentication methods these days. what you may want to try is this for authentication, this assuming that your printer is requesting a domain:

Domain name: host name of your synology box

User name and password that you set up.

 

If your printer does not require a domain name for authentication try this

username: enter the network host name of your synology box a single slash "\" and the user name you configured

would look like this   hostname\username

Password:  as setup by you

 

Also check the network settings and make sure that one of your DNS entries is router or whatever device issues addresses. I know you are using a IP address for the path but I have seen instances where it will still refuse to communicate.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Hi Repairatrooper,

 

Tried all that you mentioned but no luck. The printer does not require a domain name. I also tried the hostname\username but nothing. Checked the DNS and set the first one to router. I spoke with an HP tech a few weeks ago who had me change it to 8.8.8.8 and 8.8.4.4. I just made the first one my router and the second one the 8.8.8.8.

 

The message has changed after making those edits to:  "The printer is unable to connect to the remote destination. Check your configurations and try again."

 

Not sure what is going on, but it is frustrating.

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Are your printer and synology box on the same network segment?

 

for example: 

synology: 192.168.1.51

printer: 192.168.1.80

 

If the third number, in this case "1" is different the printer may have troubles finding the location.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Yes, both on the 192.168.1.x network

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I had the exact same issue with my HP MFP and my Synology which started after my last update to DSM 6.2.3-25426 Update 3.

I could use my Synology as the NTP server for my HP printer, but it wouldn't sign in to put files into a scan folder.

 

Rebooting either didn't help

An update of the firmware on the HP printer did solve the problem for me. Hope it helps.

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