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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-11-2021 12:14 PM

HP Recommended

@Dragon-Fur Thank you for this very clear answer. This now makes sense since I was using the "HP Smart" software. I'm not the OP, so I can't see where I would mark this as the "Solution" (but I would if I could).

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‎02-11-2021 01:55 PM

HP Recommended

Thank you for the reply. Customers just want to be able to use the products they purchased without needing ANY accounts or logins. I have far too many logins to track already and do not need another.

I wish HP could understand such a simple concept. I purchased the product and I just want to use it with no added complications.

I'm old enough to remember when we just installed the drivers for a device and it worked. We didn't even need an internet connection back then.

4 people found this reply helpful
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‎03-19-2021 01:31 PM - last edited on ‎03-19-2021 01:36 PM by

HP Recommended

We do NOT want to be forced to log onto you stupid website in order to scan a document!!

4 people found this reply helpful
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‎04-16-2021 08:48 AM

HP Recommended

I just can't believe they have the guts to post a reply like this one.

My dad was trying to scan a document just now and told me he could no longer do it. I was perplexed at first, I had scanned a document couple of months before... and now, to my surprise, I had to login. What for? You want to improve it by counting how many times I use the scan? Just let me allow you to do so without getting any other information than that.

Just incredible, I won't buy HP Products any longer until you fix this.

3 people found this reply helpful
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‎05-02-2021 12:14 PM

HP Recommended

The full driver is not listed for the Envy 4520.  Basic driver says it's for IT professionals, and below is the full listing.

rburton6_0-1619979230126.png

 

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‎05-28-2021 09:57 PM

HP Recommended

Doesn't work. 

I'm redirected to a support page that has been 'temporarily' unavailable for the last 60 minutes.

The printer will be returned tomorrow and I will purchase a Brother instead.  No need to set up accounts and invasive connections. 

3 people found this reply helpful
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