OfficeJet 6600 - the auto document feeder (ADF) not feeding document

[PChampion]

I just got a new iMac with data transferred from the old computer.  I opened HP Easy Scan (v 1.9.1) and it only scans the glass…the ADF (automatic document feeder) does not feed the documents. 

*I had this problem in the past and discovered it was because it was left set on photo, which only scans from the glass.  That is not the case in this situation.  I have tried every setting there and nothing scans using the ADF.

I have checked the settings…they were on automatic.  I changed the settings to feeder and I get an error that no documents are in the ADF.  I have checked that I hear the "ding" that papers are there and available.

I have turned off the printer/scanner…same results.

I just tried to make a copy with 1 document in the ADF…it copied from the screen!!!

Now what???

[TEJ1602 · Accepted solution]

@PChampion, Welcome to HP Support Community!

Let us first check the hardware. Are you able to make copies using the ADF? 

If the answer is no, follow the steps below-

Clean the ADF rollers and the separator pad

Dust inside the automatic document feeder (ADF) can result in paper feed issues.

1. Get a lint-free cloth and distilled water.

2. Remove the original document from the ADF.

3. Turn off the printer.

4. Disconnect the power cord from the rear of the printer.

5. Open the ADF cover.

   

6. Find the paper pick rollers and the separator pad inside the ADF.

   

   1.Paper pick roller

   2.Separator pad

7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

8. Use the damp cloth to clean the paper pick rollers and the separator pad.

9. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

10. Close the ADF cover.

11. Reconnect the power cord to the printer, and then turn on the printer.

12. Slide in the paper width guides until they rest against the sides of the paper.

13. Try to scan or copy with the ADF.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PChampion]

TEJ1602, thank you very much for your response!!!  I had already tried all those items (I also could not make a copy using the ADF), including checking the software.  My husband came in yesterday and opened it up and turned the gears of the roller and IT STARTED WORKING!!!  I guess I didn't hold my tongue right …lol

THANK YOU!!