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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-01-2019 07:57 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)
I have a customer with a Officejet Pro 7740 and the scan to computer does not work. The complete software driver set is installed but the scan to computer is not listed. I need to find out why we can't add the scan to computer in the software."
2 people had the same question
12 REPLIES 12

‎08-01-2019 10:23 AM

HP Recommended

Hi,

is the printer connected via USB or through the network?

 

From Windows Explorer, right-click 'This PC' and select Properties - what is the listed computer name?



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‎08-01-2019 12:01 PM

HP Recommended
The Printer is connected via a USB cable and is not a networked printer.
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‎08-01-2019 12:20 PM

HP Recommended

Could you please clarify the computer name as instructed in my previous post?



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‎08-01-2019 12:27 PM

HP Recommended
DIGNATOVICH1 is the computer name.
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‎08-01-2019 12:30 PM

HP Recommended

When you click Scan > Computer from the printer front panel, can you see a DIGNATOVICH (USB) option?

 

Select that option and then press Start Scan to scan from your computer.

 

If that fails, what exact error or behavior is shown?



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‎08-01-2019 12:33 PM

HP Recommended
When the customers tries that option, the printer is telling her that it cannot find a computer to scan to.
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‎08-02-2019 11:58 AM

HP Recommended

Thanks for clarifying.

 

I suggest following the HP Print and Scan Doctor Utility by selecting Fix Scanning, be sure to follow any shown prompt and then check for any difference:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

If the utility cannot resolve the problem and return with an error, please clarify what exact error or behavior is shown.

 

Shlomi



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‎08-02-2019 12:31 PM

HP Recommended
There's only one problem, I've tried that and the utility gets blocked by our firewall. So the software will not download.
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‎08-03-2019 07:44 AM

HP Recommended

So uninstall the HP Officejet Pro 7740 Basic Device Software from the Control Panel, then download and reinstall the latest software below:

http://ftp.hp.com/pub/softlib/software13/printers/OJ7740/OJ7740_Full_WebPack_40.12.1161.exe

 

If it is blocked, download it from a different connection and move the installation with a USB stick.

 

Shlomi



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