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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-01-2019 07:57 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)
I have a customer with a Officejet Pro 7740 and the scan to computer does not work. The complete software driver set is installed but the scan to computer is not listed. I need to find out why we can't add the scan to computer in the software."
2 people had the same question
12 REPLIES 12

‎08-01-2019 10:23 AM

HP Recommended

Hi,

is the printer connected via USB or through the network?

 

From Windows Explorer, right-click 'This PC' and select Properties - what is the listed computer name?



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‎08-01-2019 12:01 PM

HP Recommended
The Printer is connected via a USB cable and is not a networked printer.
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‎08-01-2019 12:20 PM

HP Recommended

Could you please clarify the computer name as instructed in my previous post?



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‎08-01-2019 12:27 PM

HP Recommended
DIGNATOVICH1 is the computer name.
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‎08-01-2019 12:30 PM

HP Recommended

When you click Scan > Computer from the printer front panel, can you see a DIGNATOVICH (USB) option?

 

Select that option and then press Start Scan to scan from your computer.

 

If that fails, what exact error or behavior is shown?



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‎08-01-2019 12:33 PM

HP Recommended
When the customers tries that option, the printer is telling her that it cannot find a computer to scan to.
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‎08-02-2019 11:58 AM

HP Recommended

Thanks for clarifying.

 

I suggest following the HP Print and Scan Doctor Utility by selecting Fix Scanning, be sure to follow any shown prompt and then check for any difference:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

If the utility cannot resolve the problem and return with an error, please clarify what exact error or behavior is shown.

 

Shlomi



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‎08-02-2019 12:31 PM

HP Recommended
There's only one problem, I've tried that and the utility gets blocked by our firewall. So the software will not download.
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‎08-03-2019 07:44 AM

HP Recommended

So uninstall the HP Officejet Pro 7740 Basic Device Software from the Control Panel, then download and reinstall the latest software below:

http://ftp.hp.com/pub/softlib/software13/printers/OJ7740/OJ7740_Full_WebPack_40.12.1161.exe

 

If it is blocked, download it from a different connection and move the installation with a USB stick.

 

Shlomi



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