Printer won't quit eating the paper

[jockeyeba]

Printer is eating the paper, won't load straight, cleaned it, tried everything,

[Kumar0307]

@jockeyeba, Welcome to the HP Support Community!

This could be an issue with the paper feed rollers.

Power reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Perform the troubleshooting steps mentioned in this document.

Refer to this document to check on Paper feed issues.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jockeyeba]

tried all the reset stuff but it still won't feed the paper in straight, it starts crumpling up everytime

[Kumar0307]

@jockeyeba

That's Unfortunate. If you have tried all the steps mentioned in the previous post and the issue still persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!