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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-30-2017 02:49 PM

HP Recommended
Product: HP OFFICEJET PRO 8710
Operating System: Microsoft Windows 10 (64-bit)

IMG_20171130_163831.jpgAS YOU CAN SEE, BRAND NEW PRINTER AND THIS IS THE WAY SCANNER IS SCANNING! I have tried to contact HP customer support, to no avail Purchased this print 11-26-2017 recieved 11-29-2017 and it has failed at setup

7 people had the same question
5 REPLIES 5

‎11-30-2017 04:35 PM

HP Recommended

@DW1335

 

Where do you scan from ? Printer software on your computer should give you many Page size options as shown

 

              scanit.png

 

Please select the right option for your origionals or try Auto Detect size.

 

Regards.

 

 

 

BH
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‎12-01-2017 11:17 AM

HP Recommended

Return the printer for repairs or a replacement would be the correct thing to do.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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‎12-01-2017 01:32 PM

HP Recommended

I have contacted the company that I purchased it from and they are replacing the printer! Thank you

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‎12-01-2017 01:34 PM

HP Recommended

It's not the page size it's a faulty printer. Thanks

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‎12-03-2017 02:47 AM

HP Recommended

Thats what I finaly came up with to so I sent back. Thanks

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