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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-27-2021 04:07 PM

HP Recommended
Product: HP Deskjet 4122 Series All in One
Operating System: Microsoft Windows 10 (64-bit)

The scan bar is continuously going a short distance back and forth and will stop.  I have raised the lid and it will quit. As soon as I close the lid it starts again.  I have uninstalled and reinstalled and made sure firmware, printer updates, security updates are all up to date and it still keeps doing it.  It will print a document fine it's just the dang scan bar that is driving me up the wall.  It's brand new and should not be having these issues.  When I  try to turn the printer off it will not turn off.  I have to unplug the cord from the back to get it to go off.  Need help or any direction on what I need to do about it.  It's obviously still under warranty from the manufacture since it's brand new. 

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2 people had the same question
2 REPLIES 2

‎01-27-2021 04:08 PM

HP Recommended

Sorry the scan bar will NOT stop keeps moving back and forth.

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‎01-27-2021 09:10 PM

HP Recommended

If it is brand new, stop wasting your time, get it replaced by the vendor.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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