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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-25-2022 07:10 PM

HP Recommended
Product: MFP M140we
Operating System: Other

Helo,

I have an HP Laserjet MFP M140we which has the scanning feature.

I'm using HP Smart app on my Android phone to scan documents using the printer. But it shows the following error:

Feature Unavailable: This feature is not supported by the selected printer. Connect to a different printer to use this feature.

 

I tried it on two phones with Android versions 9 and 12

 

Can you please help me fix this issue? (I've already tried restarting the app, the printer and my phone)

 

Thank you in advance 

1 person had the same question
1 REPLY 1

‎06-30-2022 09:39 AM

HP Recommended

@Mahdi-37

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Have you tried updating the HP smart app to the latest version?
  • What is the Android OS version of your devices?
  • Have you tried scanning from a different application or PC? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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