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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-15-2020 01:07 PM

HP Recommended
Product: Microsoft Surfacebook
Operating System: Microsoft Windows 10 (64-bit)

I updated machine driver and lost scan capability.  I've reloaded (from HP site) updated software X2 but get error message stating no all features can be correctly installed.

 

Machine is not new and everything worked perfectly until Covid.  Virus maybe?

Category:
1 person had the same question
1 REPLY 1

‎09-18-2020 07:57 AM

HP Recommended

@Flanny, Welcome to the HP Support Community!

 

Are you able to print from the computer?

If not, check the connectivity between the devices.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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