Scan only half of JPG document

[Serelp]

My printer scans correctly the page in PDF but in JPG scans only half of the document leaving the lower part of the sheet completely white. Until a few months ago it scanned well in JPG but recently it started scanning only half sheet. I have not changed any settings or updates.

Thanks for the help.

[Riddle_Decipher · Accepted solution]

@Serelp Welcome to HP Forums!

I have a few steps to help you out:

Let's start with running the HP Print and Scan doctor, click here for instructions on installing and using the same,

If you've done that and yet the issue persists, please try the clean installation of the HP printer drivers using the below steps:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
  • If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here (download and install the full feature software)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Serelp]

Thank you so much. The solution was useful and now it scans in jpg.

[Riddle_Decipher]

@Serelp

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.