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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-02-2021 01:58 PM

HP Recommended
Product: HP OfficeJet Pro 9020

I am trying to set up "Scan to email" and I keep getting the same error message:

Configuration

Network error. Check the printer's network connection and try again.

Click "OK" to go back.

What am I doing wrong!?

Category:
3 REPLIES 3

‎12-02-2021 11:01 PM

HP Recommended

Hi,

Please clarify what email service do you use, and what settings are being used to set up the feature (e.g. SMTP Server, SMTP Port, SSL/TLS)

 

Shlomi



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‎12-03-2021 02:04 AM

HP Recommended

I am trying to use setting up with **bleep**.

SMTP Server:  smtp.**bleep**.com
SMTP Port:  465
SSL/TLS - I am unsure what this means?

I entered my email and password under "server requires authentication"

I went into my **bleep** and turned off 2 step verification

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‎12-03-2021 04:59 AM

HP Recommended

Due to spammers mail domains are censored, Did you refer to G Mail?



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