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‎02-16-2021 10:52 AM

HP Recommended
Product: HP OfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 8715 printer stopped letting me "scan to email" the other day.  It has always worked.

However, no I get a error message,  "Server failure. Try again later".  My email account is AOL.  I have unplugged

the router, and waited 60 seconds before turn on.  I have turned off printer and compter.  I saw an earlier post in regards

to this issue.  So I did enter the IP address in the web browser and clicekd on iPV4 under WIRELESS and clicked manual DNS.  Entered 8.8.8.8 for preferred and 8.8.4.4. for alternate. Unplugged modem  and printer like all suggestions, but  I still can't get it to work.  Please help - thank you!

Category:
3 people had the same question
1 REPLY 1

‎02-19-2021 04:38 AM - edited ‎02-19-2021 04:39 AM

HP Recommended

Hi @cstein3099,

 

I'd like to help!

 

To better assist -

 

  1. Is your printer connected to the Web-Services?
  2.  Are you able to log in via webmail? Make sure you don’t use the auto-filled password in a web browser.
  3.  Is there a 2-factor authentication setup?
  4. Did you recently change the password?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

1 person found this reply helpful
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