ScanJet Pro 2000 S1 with Windows 11

[TechScribe]

I have a ScanJet Pro 2000 S1 and the ONLY way to make it work with Windows 11 is to completely uninstall the HP software, then reinstall (you can skip the alleged required Windows restarts). The scanner will work until the ScanJet goes to sleep. Then you have to do an uninstall/reinstall. No other method will restore functionality including:

• disconnecting/reconnecting the USB cable (Windows plays the sounds detecting removal/adding)
• disconnecting/reconnecting the power cable (Windows plays the sounds detecting removal/adding)
• disabling/reenabling the device in Windows Device Manager (interesting Windows sees the scanner, but HP's own software can't)

This scanner works perfectly in Windows 10. Clearly, HP has an issue with their software with Windows 11 and has issued no update, no advisory, and no assistance. The message saying it can't find the device is rather telling when Windows Device Manager clearly sees the device. It's the HP software.

[ShlomiL]

Hi,

There won't be any advisory for an operating system not supported for the scanner, generally it is not compatible with Windows 11 and no drivers are offered for the scanner at this time, it is supported on Windows 10 or older operating systems:

Try accessing the Device Manager (Right-click the start button and select Device Manager), then expend the Universal Serial Bus Controller section.

Open any listed USB Root Hub and select Power Management, uncheck the option to allow the device to turn off the device and check if that may make any difference.

Also, try following below steps and check if that may help resolving this behavior:

From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

If the same persists, the scanner is not compatible with Windows 11 at this time and the software is not intended for the operating system.

Shlomi

[TechScribe]

Unfortunately, this doesn't fix the problem. It does change the error from not able to find the device to not able to communicate with the device. Resetting the USB and power cables doesn't change that error. It's back to a complete uninstall and reinstall of the software each time you want to scan.

Incidentally, giving the boilerplate long-running HP excuse of not supporting current operating systems for recent HP devices isn't helpful. Windows 95 support I could see, but this isn't an old scanner and Microsoft is pushing the world to Windows 11. I can look up the "same system requirements" as you can. It doesn't make HP's support policies any more palatable.