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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-07-2019 05:55 PM

HP Recommended
Product: OfficeJet Enterprise Color MFP X585
Operating System: Mac OS X 10.5 Leopard and older

Repeatedly receive the following error message: 30.03.23 Scanner Calibration Failure after turning the unit on and off.  Have tried to "calibrate scanner" but the process fails each time I do.

1 person had the same question
1 REPLY 1

‎06-07-2019 09:48 PM

HP Recommended

If powering on and off does not work, some disassembly is required to troubleshoot further. You need to ensure that all the cables from the scanner to the main board are seated, this requires removal of the back panel. If all cables are seated then you need to replace the scanner assembly  part number: B5L04-67903.

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