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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-12-2022 01:36 AM

HP Recommended
Product: HP ENVY 4507 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

My HP Envy 4507 prints but it does not scan.  I have downloaded software all to no avail.

Can anyone help?

Thanks

PradN

Category:
2 people had the same question
3 REPLIES 3

‎05-15-2022 12:30 PM

HP Recommended

Hi @PradN,

 

Welcome to the HP Support Community

I'd like to help!

 

To assist better-

 

  1. Are you able to make copies?
  2. What is the error message you receive?

Meanwhile, try the below suggestions -

 

 Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

Lift the scanner lid and check the scanner bar if it lights up and moves

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

 

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‎05-17-2022 04:50 AM

HP Recommended

Hi Jay,

Many thanks for your email and advice.  Much appreciated.

I followed your steps but it still does not work.  I also updated the firmware.

I will try again and keep you posted.

Kind regards

Pradip

Was this reply helpful? Yes No

‎05-20-2022 02:38 PM

HP Recommended

 

Sounds good.

 

Keep me posted with the results.

Was this reply helpful? Yes No
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