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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-14-2019 06:42 AM

HP Recommended
Product: HPColor LaserJet MFP M277dw
Operating System: Mac OS X 10.11 El Capitan

I have the message 'scanner error 17' on the screen of my printer. 

I have followed instructions to turn the printer off and on again, I have unplugged from exstention cord and plugged into the wall socket  but still not change.

Does anyone have the answer please??

35 people had the same question
4 REPLIES 4

‎01-15-2019 11:02 AM

HP Recommended

@appvf

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

As per this document, Scanner Error 17 indicates that the scanner motor is in the incorrect position. Since a power reset didn't clear the error, its possible that the internal scan assembly or the formatter is faulty. Please call HP Support to obtain all available repair/replacement options. I've send you a private message with instructions on how to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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‎02-13-2019 10:42 AM

HP Recommended

Hello I am receiving the Scanner Error 17 on my HP Color LaserJet MF477.

We have treid power cycling the printer. No change.

Did a cold reset. No change.

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‎02-18-2019 10:36 AM

HP Recommended

@Benttech

 

Since you tried all possible steps, I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

 

Senan6806


I am an HP Employee

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‎06-14-2019 10:54 PM

HP Recommended

replaced the scanner assembly

 

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