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‎05-15-2024 01:31 PM

HP Recommended
Product: HP ENVY 6022e All-in-One Printer

HP envy 6022e scanner issue. Please help to solve the issue.

1000011781.jpg

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1 REPLY 1

‎05-17-2024 06:29 AM

HP Recommended

Hi @Ga1992,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Are you able to copy and print normally?

 

Looks like a HW failure from the scanner module. Some of the scanner pixels are damaged. You may want to contact the HP support

 

To isolate the issue, try the standalone copy. Click here

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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