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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2020 02:16 PM

HP Recommended
Product: HP OfficeJet Pro 8720 (PCL-3 (network)
Operating System: Microsoft Windows 10 (64-bit)

After running Scan Doctor, the scanner works fine for 1 scan, but not any attempts after that without running Scan Doctor again. I have done this 3 times now with the same outcome. I keep getting the message "Scanning is currently unavailable"

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2020 07:17 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-8720-all-in-one-printer-series/790...

 

Download from Software-Utility "HP OfficeJet Pro 8720 All-in-One Print and Scan Driver and Accessories" and install.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-30-2020 07:17 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-8720-all-in-one-printer-series/790...

 

Download from Software-Utility "HP OfficeJet Pro 8720 All-in-One Print and Scan Driver and Accessories" and install.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-30-2020 02:52 PM

HP Recommended

Thanks so very much - your steps guided me to fix my problem right away!

Was this reply helpful? Yes No

‎05-30-2020 07:47 PM

HP Recommended

Hi @Noisland 

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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