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‎05-25-2021 11:32 AM - last edited on ‎06-04-2021 11:01 AM by HP Administrator

HP Recommended
Product: hp 7740
Operating System: Microsoft Windows 10 (64-bit)

When I scan from the glass the image that is produced is a bunch of lines smashed together at the bottom of the page. 8 1/2 x 11 scan fine through the feeder though. Any thoughts or suggestions?

 

Thank you,

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-25-2021 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Does the same happen when a Copy job is done via the Scan glass?  If it does, it's likely the scanner is defective.

 

Contact HP for a replacement if the printer is still under warranty:

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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1 REPLY 1

‎05-25-2021 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Does the same happen when a Copy job is done via the Scan glass?  If it does, it's likely the scanner is defective.

 

Contact HP for a replacement if the printer is still under warranty:

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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