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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-06-2023 10:08 AM

HP Recommended
Product: HP Color Laser MFP 179fwg

I purchased an HP Color Laser MFP 179fwg. I have a Mac Book with Sonoma 14.1.1 installed on it. 

I installed HP Smart to print and scan with my device. Printing works, but I can't scan. The printer shows up in HP Smart and its status is "ready", but when I click on "Printer scan" I get the message "Printer is not available".

 

I tried the following

- uninstall and reinstall HP Smart

- restart my Macbook

- connect the printer via wireless, then via USB

 

None of the above helped thus far. Any pointer would be appreciated to see how to troubleshoot this furhter.

 

Thank you

Category:
4 REPLIES 4

‎12-08-2023 11:51 AM

HP Recommended

Hi @Thomas-1234,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I understand the frustration you're facing with the scanning issue. Let's troubleshoot this problem step by step.

 

Verify Connection:

  • Ensure that your HP Color Laser MFP 179fwg is connected to the same Wi-Fi network as your MacBook.
  • Check if the printer's firmware is up to date. You can usually find this information on the HP support website.

Use HP Easy Scan:

  • Instead of HP Smart, try using HP Easy Scan. This is a dedicated scanning application from HP that might work more effectively.
  • Download and install HP Easy Scan from the Mac App Store if you don't have it already.
  • Open HP Easy Scan and check if your printer is detected. Attempt a scan to see if it works.

Check System Preferences:

  • Open "System Preferences" on your MacBook.
  • Go to "Printers & Scanners."
  • Select your HP printer from the list and ensure that it's set as the default printer.
  • If your printer is not listed, try adding it by clicking the '+' button and selecting your printer from the available options.

Restart the Print Spooler:

  • Open the "Terminal" application on your MacBook.
  • Type the following command and press Enter:

 

sudo launchctl start org.cups.cupsd

 

  • Enter your administrator password when prompted.
  • After that, type:

 

sudo launchctl stop org.cups.cupsd

 

  • Close the Terminal and try scanning again.

Check for Software Conflicts:

  • Ensure that there are no conflicting applications or firewall settings blocking communication between your MacBook and the printer.

Reinstall Drivers:

  • Go to the HP support website, enter your printer model, and download the latest drivers for macOS.
  • Install the drivers and restart your MacBook.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
1 person found this reply helpful
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‎12-09-2023 12:33 AM

HP Recommended

Thank you for the reply. HP Easy Scan is not available in my region (Finland), but I changed the default printer from "last used" to explicitly selecting the printer I'm using. I also run the commands you were suggesting (restart the print spooler). Now I am able to scan from HP Smart.

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‎12-09-2023 01:04 AM

HP Recommended

Unfortunately this is not seem to be working still. I was able to scan once. I was using the document feeder and scanned 4 pages without any problem. However for subsequent scans the scanner just starts, the page goes through the feeder, the printer indicates that it is "sending" the data and HP Smart shows "Scanning page 1", but it is stuck at this. I was waiting for couple of minutes to see if it can pass this stage. I also tried again to restart the print spooler, but it didn't help. I also restarted the printer and the my macbook. This didn't help either.

 

I'm wondering if a newer firmware is available for this printer. The currently installed one is v3.82.01.14. I didn't see any option for this model (MFP 179fwg) to install anything else on my Mac but HP Smart.

 

Any other pointer would be appreciated.

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‎12-11-2023 09:37 AM

HP Recommended

Hi @Thomas-1234,

 

Thank you for your response,

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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