Scanning through HP Smart

[Bet49]

Every so often I get a message that Scanning is currently unavailable. check if printer is connected. 

Well the printer is connected, turn it off and on. Still with no luck.  I dont know why this continues to happen.  Does anyone have this same problem and maybe a quick fix.  Thank you

[Dragon-Fur]

@Bet49 

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@Bet49 wrote:

Every so often I get a message that Scanning is currently unavailable. check if printer is connected. 

Well the printer is connected, turn it off and on. Still with no luck.  I don't know why this continues to happen.  Does anyone have this same problem and maybe a quick fix.  Thank you

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I am sure this has happened to others - connection issues are quite common.

It can be difficult to diagnose connection problems from afar - every single network is different, every computer and printer are different, too.

Common causes include (and are not limited to):

• Outdated router, weak router, router needs firmware update  (This is often overlooked and so important)
• Poor wireless connection (poor printer / router placement, weak / old router), obstructions, distance)
• Windows Updates outdated or needs to be run / computer restarted

• Printer is losing connection to your sign-in at HP Smart and Cloud Services disconnects  (This problem is usually related to the whole "cannot stay connected" and is not usually indicative of an issue with Cloud Services itself.)
  

• Outdated HP Smart application - Make sure you are using the latest version of HP Smart

Open Windows Store

Click three horizontal dots (upper right corner)

Click Downloads and Updates

Click Get updates

If the application updates, Restart the computer and log in

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Question Resolved / Answered, Click "Accept as Solution"