Scanning when updating internet provider

[Hodge82]

I have recently received a new router, the wireless printer is ok but it wont scan.  HP smart app advises its all up to date what else can I do?

Thanks

[Kumar0307]

@Hodge82, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to scan using the HP Smart app.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

Download and use the HP Scan and Capture app from the Microsoft Store to check if that helps in scanning.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!