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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-12-2021 10:01 AM

HP Recommended
Product: Color Laser Jet Pro MFP M477

I own a HP Color Laser Jet Pro MFP M477 and recently changed my Wi-fi, since doing this I am no longer able to scan to email, the following error message appears:

Username or password is incorrect. Ensure both user account and password are valid.

I don't remember setting up a username or password so I can only assume this is related to the new Wi-fi. 

Please help? 

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