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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 400
Microsoft Windows 10 (64-bit)

I'm loading numerous pages into my PDF to scan.  However, the pdf document shows a few of the pages upside down.  I even tried turning these pages upside down to circumvent the problem but it still scans that way.  A utube showed that I need to go to enhanced settings to go to orientation.  But I can't find the enhanced setting on my scanner.  Help

1 REPLY 1
HP Recommended

@RYKAT1 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

If you are using HP Smart to scan documents, the setting is "Auto-Enhancements"

Open HP Smart

Select Scan

Click on Auto-Enhancements

Switch OFF the Orientation setting

 

Example

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.