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- HP Community
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- Unanswered Topics - Printers
- Unable to Scan Using Mac Image Capture

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03-30-2021 11:55 AM
I have recently purchased an Envy 6020. The printer prints and scans properly when using the HP Smart app and will print properly from all other applications. However, when I try to use the Apple Image Capture app to scan I get the error message "Failed to open a connection to the device (-21345)". I would like the ability to use Image Capture and not just HP Smart. I am using a MacBook Air with OS BigSur 11.2.3 and connecting to the printer over a wi-fi network. I have already tried resetting my print system with no success and have also removed and re-installed the printer after resetting it to the factory default. Has anybody any other suggestions? Or do I just have to accept that I cannot scan with Image Capture.
